Privacy policy

We are committed to safeguarding your privacy. The information that you provide about yourself to us will only be used in accordance with this Privacy Policy. This Privacy Policy is intended to help you understand what information may be gathered from you and how we will use it.

Please read these provisions carefully before using our website. By accessing or using our website, you agree to be bound by the provisions set out below. If you do not agree to be bound in this way, do not continue to access or use our website. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on our website. You agree to review these provisions regularly to ensure you become aware of any modifications to them.

We do not accept any liability for, and this privacy policy does not apply to any content or information contained in or collected from or submitted to any third party websites that you access via any link from our website.

Data protection

Your personal data – what is it?

Personal data refers to a living individual who can be identified from that data. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (GDPR).

Who are we?

The company director(s) of Kingfisher Independent Funeral Services Ltd (KIFS) are the data controllers. We decide how your data is processed and for what purposes. You can contact the company director(s) by calling either of our offices.

How do we process your data?

KIFS complies with its obligations under the GDPR by keeping personal data up to date, by storing and destroying it securely, by not collecting or retaining excessive amounts of data and by protecting personal data from loss, misuse, unauthorised access and disclosure to the best of our ability by using appropriate technical and manual security measures.

For what purpose do we use your data?

To contact you before, during and after the funeral service as necessary, and to contact you at any future date regarding any outstanding decisions that need to be made (eg collection of cremated remains or installation of memorial headstones).

Do we share your personal data?

We do not share your personal details with any third party other than to ensure the smooth running of the funeral (eg crematorium, church, celebrant, council) and/or for the collection of non-payment of the funeral account (if we pass your details to a debt collection agency) and/or unless required by the police and/or any regulatory and/or government authority.

How long do we keep your personal data?

We keep your basic personal data (name, address, telephone number(s) and e-mail address(es)) on the funeral/memorial arrangement form when you instruct us. We keep this indefinitely because it is useful to refer to if/when you contact us to arrange another funeral. We store this in paper format (in a locked archive cupboard) and as a scanned document on our server, protected by password, that can only be accessed by our funeral directing staff.

What are your rights regarding your data?

Unless subject to an exemption under the GDPR rules you have the following rights:

  • the right to request a copy of your personal data which KIFS holds about you;
  • the right to request that KIFS updates/corrects any data if it is found to be inaccurate or out of date;
  • the right to request that your data is deleted where it is no longer necessary for KIFS to hold such data;
  • the right to request that the data be transmitted to another data controller;
  • the right (where there is a dispute in relation to the accuracy or processing of your data) to request a restriction be put on further processing of your data;
  • the right to lodge a complaint with the Information Commissioner’s Office.

What if KIFS wish to use your data for other purposes?

If KIFS wish to use your personal data for a new purpose (not covered by this notice) then we will provide you with a new notice (prior to commencing the processing) seeking your consent.

What personal information do we collect?

Making an enquiry

If you make an enquiry with us, we will store your name, geographical address including postcode, email address and phone number(s) so that we can communicate with you.

Requesting a callback from us

If you request contact from us, we will store your name, geographical address including postcode, email address and phone number(s) so that we can communicate with you.

Requesting a quotation

If you request a quotation, we will store your name, geographical address including postcode, email address and phone number(s) so we can communicate with you. We will also store information about your requirements and preferences regarding the services for which you are requesting a quotation.

Instructing us as funeral directors or monumental masons

If you instruct us as funeral directors or monumental masons, we will store your name, geographical address including postcode, email address and phone number(s) so that we can communicate with you as necessary regarding any aspect of the funeral arrangements or the progress of your memorial order.

How is your personal information used?

The personal information that you provide to us will be used:

  • to answer your enquiry;
  • to fulfil any contract between us;
  • to contact you, as necessary, about any aspect of the funeral arrangements or the progress of your memorial order;
  • to contact you, if necessary, about your account;
  • to request your participation in marketing research to help us improve our services;
  • to pass on to a successor in title to our business or to anyone to whom we assign our contract with you.

If you wish any or all of your personal information submitted to be removed from our database at any time, or if you wish to update or correct any inaccuracies in the personal information we hold about you, or if you have any other comments or queries about the personal data we hold, please contact us at one of our offices.

Passing of information to third parties

Your information may be passed to third parties:

  • if it is necessary for the performance of the services or in relation to the products you have requested; or
  • if such third parties are the police or any other regulatory or government authority to whom we have been requested to pass your information; or
  • if such disclosure is to anyone to whom we transfer or may transfer our business and/or our rights and duties under our contract with you.

General statistical information

We may collect statistical information about our website and its users, including but not limited to IP addresses, pages viewed, number of sessions, number of unique visitors.

Call monitoring and recording

We may monitor and/or record telephone calls in order to improve our services.


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