Terms and conditions

Payment of account

Kingfisher Independent Funeral Services Ltd operates a pricing policy in compliance with the Codes of Practice of The National Association of Funeral Directors and The National Society of Allied and Independent Funeral Directors. Our price list provides clients with a full and detailed explanation of our charges, but further clarification of any of the charges may be requested at any time. In addition to our charges, disbursements must be paid to Crematoria, Cemeteries, Doctors, Clergy, Celebrants, Organists, Newspapers etc. These fees are payable before the funeral takes place.

At the time of making the funeral arrangements, or as soon as possible afterwards, you will be given a written estimate of all the charges and disbursements incurred. We ask for this estimate to be signed as consent that you accept the charges and will be liable for payment of the account when submitted.

Accounts are generally submitted to clients 7 days after the funeral, and are payable within 14 days. If an account is settled in full by BACS, by three days before the funeral, a discount of £100.00 may be taken on the total amount (not applicable to direct cremations). All fixed-price funerals* must be paid in full by three days before the funeral takes place, or the costs will revert to full bespoke prices. We regret that we do not accept payment by credit card after the funeral has taken place.

We reserve the right to add interest at 1.5% compound per month on all accounts outstanding after the due date. All costs incurred in recovering an outstanding account are chargeable to the debtor.

Right to cancel

If funeral arrangements are made in a client’s home, then you have the right to cancel the contract if you wish. This right can be exercised by sending or handing a letter of cancellation to us at any time within a seven day period starting on the day of the arrangement.

Where applicable, payment may be required in respect of any services carried out, or disbursements paid between the times of the contract beginning and the notice of cancellation being received. Payment for these services and/or disbursements is required before the release of the deceased from our care to a third party.

*Funerals at Gate Lodge, Princes Street, Cemas House, Basic Funerals, No-Frills Funerals, Home/DIY Funerals and Direct Cremations