The Fair Funerals 2020 Pledge

We are delighted that we have been accepted as one of the first signatories of the Fair Funerals 2020 Pledge.

The 2020 Pledge is Quaker Social Action‘s campaign to highlight funeral directors who are committed to price transparency, by displaying their prices openly and prominently on their websites, enabling potential clients to research costs of funerals before signing up to something they may not be able to afford.

When we established our business in 2010, we were insistent that our prices would be online, despite many funeral directors warning us against this. We were seen as bringing the profession into disrepute by being open about everything.

We knew that clients should be able to see what we charged before committing to our services, and we were very pleased when we started to become known as the funeral directors with our prices online. Other funeral directors around the country who were thinking of doing the same thing started to contact us and ask if it was detrimental to our business, as they had been led to believe it would be.

Now, 10 years later, more and more funeral directors are publishing their prices online, and being open and honest about their charges.

However, there are still not enough.

The Competition and Markets Authority yesterday published some research as part of their investigation into funeral directors and the way the profession operates. The Ipsos Mori survey has interesting results. 74 funeral directors were emailed and asked for a price list. A staggeringly low 18 funeral directors responded, and of those 18, only 11 actually sent one.

The corporate funeral directors are keen to point out that they are being open, and the trade associations are similarly quick to say that they encourage their members to be open.

The reality is clearly different.

Kingfisher Independent Funeral Services of St Neots, Huntingdon and St Ives are proud to be entirely open and honest about everything involved in arranging a funeral. We continue to make all of our prices clearly available online, over the telephone, and in our offices. We believe that we are the only funeral directors in Cambridgeshire to do this (but we’d love to be proved wrong).

For more information please call any of our offices St Neots (01480) 471001, Huntingdon (01480) 412938 or St Ives (01480) 573080.

Christmas and New Year 2019/2020

During the Christmas holiday period this year, our St Neots, Huntingdon and St Ives offices will close in the early afternoon of Tuesday 24th December and re-open on Monday 30th December.

On Monday 30th and Tuesday 31st December, the offices will be open for reduced hours.

Over New Year we will only be closed on Wednesday 1st January 2020. Normal hours will resume on Thursday 2nd January 2020.

We will be providing a telephone service between 8.00am and 6.00pm each day over the holiday period, and should you require our assistance, please just call us on (01480) 471001 or (01480) 412938 or (01480) 573080. The answerphone will be on outside these hours, and we will respond to any messages at 8.00am.

 

Wednesday 25th December 2019 – all offices closed

Thursday 26th December 2019 – all offices closed

Friday 27th December 2019 – all offices closed (phone lines open)

Saturday 28th December 2019 – all offices closed

Sunday 29th December 2019 – all offices closed

Monday 30th December 2019 – all offices open 10.00am – 2.00pm

Tuesday 31st December 2019 – all offices open 10.00am – 2.00pm

Wednesday 1st January 2020  – all offices closed

Thursday 2nd January 2020 – all offices open as usual

Scott, Philip, Claire, Carol and Andrew would like to wish everyone a very peaceful Christmas, and a prosperous and happy new decade.

Introducing The Kingfisher Funerals Community Charity

Kingfisher Funerals of St Neots and Huntingdon are very proud to introduce The Kingfisher Funerals Community Charity which has been established to support the communities of St Neots, St Ives, Huntingdon and the surrounding villages.

The charity is registered with the Charity Commission (registration number 1183152) and provides grants and awards to local organisations which benefit the communities.

The charity has its own dedicated website at www.kingfishercommunitycharity.org

Grants and awards must be charitable, and therefore will usually fall into the following categories:
• The relief of poverty
• The advancement of education
• The saving of lives
• The advancement of community development
• The advancement of the arts and culture
• The advancement of amateur sport
• The advancement of environmental protection and improvement.

Nine years ago, Kingfisher Funerals took the first steps into business in St Neots with a vision to change the way funerals are perceived and arranged in the area. Today we are well established as the only independent funeral directors in both St Neots and Huntingdon, and we have plans to bring our unique service to St Ives in the near future. This is our way to give something back to the communities which have supported us and put their faith in us at their time of need.

Community groups which meet the criteria for applying for a grant are invited to submit an application to the charity.

For more information please see our charity website or call in to our offices in Cemetery Road, St Neots or Princes Street, Huntingdon.

You are welcome to call us on St Neots (01480) 471001 or Huntingdon (01480) 412938 and ask for Scott or Andrew, but please bear in mind that these are our funeral offices and we may not be able to deal with your enquiry immediately due to other work commitments.

Yet Another False Scare in the News

The BBC News website recently carried an article entitled ‘EU embalming fluid ban to change UK funerals‘ and claimed that “grieving loved ones may no longer be able to pay their last respects to dead relatives when the EU bans the chemical in embalming fluid.”

Sadly the article was not well-researched, and contained many inaccuracies which served only to scare those who are in desperate need of better information.

Quite where the BBC obtained the information for the article is questionable. It may be “the fear of Britain’s funeral directors” that if the use of formaldehyde is restricted it will be the end of embalming as we know it now, but isn’t that a good thing?

Embalming has its place. There are certain instances when it is necessary, even. For example, when a person who has died is being transported abroad, regulations state that the body must be embalmed.

However, in the vast majority of cases, embalming is simply a waste of time. It is an invasive process, that if described in detail to most people would be shunned immediately. To say that “the culture around Christian burials and cremations will have to change” is absurd.

The only people who will suffer as a result of restricting embalming are greedy funeral directors who tell their clients that embalming is a necessity if they wish to see their loved one between death and the funeral.

We frequently meet prospective clients who have been told by corporate funeral directors that embalming is advisable, or even necessary. This is simply a sales tactic to increase the client’s spend. When we tell clients that embalming is, in the majority of cases, totally unnecessary, they respect us for being honest, and generally stay with us as funeral directors.

To claim that the length of time between death and a funeral is increasing because of delays in obtaining paperwork, leading to a more prevalent practice of embalming in recent years is complete rubbish.

The delay in funerals is, in many cases, caused by large corporations taking over small funeral directors, and then having a smaller number of staff and vehicles to conduct a larger number of funerals.

Funeral directors tell clients that there are delays at crematoria, and many clients believe them. Some don’t, and come to see us to ask the same question. We tell them the truth, and very often then arrange the funeral within two weeks.

It is rare that we see any significant deterioration between death and a funeral. As long as someone who has died is cooled efficiently and within around 18 hours of death, the bacteria in the body cannot survive, and therefore the process is slowed sufficiently.

There is a strong case that it is unhelpful to see someone “with lifelike appearance” after he or she has died, and that a gradual acceptance of death is much easier if natural deterioration is seen. This does not mean decay or decomposition, but small changes such as dryness of the lips, highlighting of the bone structure around the eyes, and pallor of the skin on the hands and face.

“Embalming remains a common funeral choice in the UK” because it is sold as a necessity, to help corporate funeral directors increase their profits. We know of some companies who incentivise their staff to sell embalming, and reward them for doing so.

We (and many other funeral directors we know) strongly contest the ‘briefing note from the industry’ which says “for the close viewing of the deceased to take place, it is essential for the deceased to be embalmed so the person viewing is safe, and that the deceased’s remains are fixed and stable and do not chemically break down or decompose and/or release embarrassing odours from decomposition.”

If you were given two choices, either that a relative could be treated with gentle respect, washed, dressed and left in peace, or that he or she could be pumped full of toxic chemicals and have a long metal spike pushed violently into all the internal organs, would you really opt for the latter?

Christmas and New Year 2017/18

During the Christmas holiday period this year, our St Neots and Huntingdon offices will close in the mid-afternoon of Friday 22nd December and re-open on Wednesday 27th December. On Wednesday 27th, Thursday 28th and Friday 29th December, the offices will be open for reduced hours. Over New Year we will only be closed on Monday 1st January 2018. Normal hours will resume on Tuesday 2nd January 2018.

We will be providing a telephone service between 8.00am and 6.00pm each day over the holiday period, and should you require our assistance, please just call us on (01480) 471001 or (01480) 412938. The answerphone will be on outside these hours, and we will respond to any messages at 8.00am.

Wednesday 27th December 2017 – both offices open 10.30am – 2.30pm
Thursday 28th December 2017 – St Neots office open 10.00am – 3.00pm
Thursday 28th December 2017 – Huntingdon office open 10am – 12.15pm & 1.15 – 3.00pm
Friday 29th December 2017 – both offices open 10.00am – 2.00pm
Saturday 30th December 2017 – both offices closed
Sunday 31st December 2017 – both offices closed
Monday 1st January 2018 – both offices closed
Tuesday 2nd January 2018 – both offices open as usual

Scott, Philip and Andrew would like to wish everyone a very peaceful Christmas, and a prosperous and happy 2018.

Great Paxton Church Tower Sit-In

Sarah Symonds and Janet Williams like the church tower at Great Paxton so much they are planning a tower sit-in on Sunday 3rd December 2017 from 1.00pm to 3.00pm in aid of Macmillan Cancer Support. They will climb to the top of the tower, through the hatch and onto the roof, and sit up there for two hours. At 2.00pm it is hoped that people will come along and sing carols and drink mulled wine – and make a donation to the work of Macmillan nurses at Hinchingbrooke Hospital.

Janet writes “In September this year I trekked the Great Wall of China to raise money for Macmillan in memory of my father, with funds going to the new cancer unit at Hinchingbrooke Hospital. This was a personal challenge for me but it was all in a good cause. When my friend Sarah suggested we sit on a church roof for two hours, it seemed easy in comparison. However a practice run showed us this wouldn’t be the case. Just getting out onto the roof will be a challenge – a narrow winding staircase, a short wooden ladder over a sharp drop, navigating round rather large bells, then more ladders to get up to a small hole in the wall to reach the roof – plus our fears of heights. So once up there we shall be staying put until the end. Being up there will have a mix of emotions- but please come along and join us in the fun and help us raise funds for Macmillan Cancer Support.”

Mulled wine and mince pies will be available from 1.00pm onwards. Sarah is a member of the congregation at Little Paxton Church, and a holistic therapy practitioner in the village. Janet is a therapist friend.

The team at Kingfisher Funerals wish Sarah and Janet the very best with their challenge.

The Fair Funeral Pledge

fair_funerals_pledge_RGBLogo_for_FDS-page-0Kingfisher Independent Funeral Services have recently committed to the enhanced Fair Funerals pledge designed by Quaker Social Action to encourage funeral directors to put their prices online.

We believe this is a fundamental requirement for any business, and we have openly displayed our prices since the first day we opened our doors. We designed and promoted our estimate generator to allow potential clients to see how different options affected the overall cost of a funeral, as well as introducing and advertising fixed-price funerals which allow people to budget without any worry.

Not very long ago, a funeral director was interviewed on Radio 2 and asked how much a funeral cost. His answer was that he wasn’t prepared to discuss “commercially sensitive” material in public. Imagine how the general public would react if supermarkets didn’t display prices! Why are funeral directors any different?

We are also aware of a local funeral director quoting a potential client nearly £4,000 for a fairly basic funeral. The client came to see us and we quoted £2,200. The client then returned to the first funeral director and asked why they were so much more expensive. That funeral director promptly reduced his or her price to £2,000!

This lack of openness makes it difficult for people without much money to shop around and find a funeral within their budget. There are very large differences between what funeral directors charge, but without being able to check prices before speaking to a funeral director, many people don’t realise this and end up spending more than they can afford, which often leads to crippling debts.

We quote the same price to everyone. Because we openly advertise our prices, we have to. We just wouldn’t feel comfortable halving the price we quoted a potential client in order to undercut another funeral director.

We recommend and encourage potential clients to talk to several funeral directors before appointing one. Shopping around is quite acceptable, and the difference in service is sometimes unbelievable.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Kingfisher Funerals win UK Funeral Services of the Year 2016

Certificate 2016 BoSNWe are very proud to have won the title of UK Funeral Services of the Year for the second year running.

The competition is organised by The Best Of – a UK-wide business with franchises in many towns and cities in the country. Winners are chosen based on the number of positive testimonials they receive from clients during the year. The testimonials are verified before being accepted.

We strive to be the best funeral directors in our local area, and in particular in Huntingdon and St Neots. Our independence allows us to stand out amongst local competitors because we are able to encourage our clients to do whatever is right for them when it comes to arranging a funeral. We are not under any pressure to sell expensive or unnecessary items, and we genuinely make sure that each and every one of our clients is treated as an individual.

Kingfisher Independent Funeral Services continues to grow as a business. As more and more local funeral directors are bought by large, faceless, corporate companies, we thrive on being open and honest about our ownership, our services and our costs. We believe that we are the only funeral directors in Cambridgeshire to openly display all of our prices on our website.

We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).We are very proud to have won the title of UK Funeral Services of the Year for the second year running.

 

Avoid Delays Before Funerals by Choosing an Independent Funeral Director

Kingfisher - Hunts Post Full Page - Jan-2016 - ARTWORKHere’s our latest full page advert, which appeared in The Hunts Post last week. Click on it to bring it up to full size.

Particularly at this time of year, we often hear about long delays between death and a funeral, and how funeral directors tell their clients that the crematorium is full.

In reality, by being flexible, we can almost always find a way of organising a funeral without a lengthy delay.

Large, corporate funeral directors are often conducting funerals for many different offices, so are restricted by the practicalities of vehicle movements and staff whereabouts. But instead of telling their clients this, they blame it on the crematorium.

Small, independent funeral directors are focussed on providing a service to their clients rather than maximising profits for their shareholders. Because of this, we can usually avoid delays with funerals.

We recommend and encourage potential clients to talk to several funeral directors before appointing one. Shopping around is quite acceptable, and the difference in service is sometimes unbelievable.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Rise in Number of ‘Pauper’ Funerals

PH funeral graphMedia attention continues to focus on the rise in the number of ‘pauper’ funerals (ie those provided by the local council because families cannot afford them).

As prices of funerals soar, so the number of people facing financial difficulty to fund them rises.

As a company, we are committed to keeping the cost of funerals as low as possible. We do this by rejecting the corporate approach of upselling, and by focussing on the emotional benefit of a funeral.

“We don’t tell you what you need, we listen to what you want.”

Look out for our new, full page advert which is due to appear in The Hunts Post this week. It explains that funerals don’t have to be expensive, and encourages people to speak to several funeral directors before making their decision who to appoint.

We recently saved a client over £1500 simply because she shopped around.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).