Privacy Policy

There has been an important update to my Cookie Policy. Please read it carefully.

Introduction

We are committed to safeguarding your privacy. The information that you provide about yourself to us will only be used in accordance with this Privacy Policy. This Privacy Policy is intended to help you understand what information may be gathered from you and how We will use it.

Please read these provisions carefully before using our web site. By accessing or using our web site, you agree to be bound by the provisions set out below. If you do not agree to be bound in this way, do not continue to access or use our web site. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on our web site. You agree to review these provisions regularly to ensure you become aware of any modifications to them.

We do not accept any liability for and this privacy policy does not apply to any content or information contained in or collected from or submitted to any third party web sites that you access via any link from our web site.

What personal information do we collect?

Making an enquiry.

If you make an enquiry with ourselves, We will store your name, geographical address including postcode, email address and phone number(s) with which We can communicate with you.

Requesting a callback from us.

If you request contact from us, We will store your name, geographical address including postcode, email address and phone number(s) with which We can communicate with you.

Requesting a Quotation.

If you request a quotation, We will store your name, geographical address including postcode, email address and phone number(s) with which We can communicate with you. We will also store information about your requirements and preferences regarding the services for which you are requesting a quotation.

Ordering Services.

If you order from ourselves, We will store your name, geographical address including postcode, delivery address including postcode, email address and phone number(s) to contact you, if necessary, about your order, to deliver services that you have purchased and to inform you by email of the progress of your order.

How is your personal information used?

The personal information that you provide to us will be used:

  • to answer your enquiry;
  • to fulfil any contract between us;
  • to contact you, if necessary, about your order;
  • to contact you, if necessary, about your account;
  • to request your participation in marketing research to help us improve our services;
  • to inform you by post, email, telephone, SMS and/or MMS of other products and/or services we supply which may interest you;
  • to inform you by post, email, telephone, SMS and/or MMS or products and/or services from third parties which may interest you;
  • to pass on to a successor in title to our business or to anyone to whom we assign our contract with you.

If you wish any or all of your personal information submitted to be removed from our database at any time, or if you do not wish to receive any marketing information from us, or if you wish to update or correct any inaccuracies in the personal information We hold about you or, if you have any other comments e-mail us at info@kingfisherfunerals.co.uk.

Passing of Information to Third Parties.

Your information will be passed to third parties:

  • If it is necessary for the performance of the services or in relation to the products you have requested; or
  • If such third parties are the police or any other regulatory or government authority where we have been requested to do so; or
  • If it is necessary to administer any marketing or research campaign on our behalf; or
  • If such disclosure is to anyone to whom We transfer or may transfer our business and/or our rights and duties under our contract with you.

General Statistical Information

We shall also collect statistical information about our web site and its users, including but not limited to IP addresses, pages viewed, number of sessions, number of unique visitors.

Call Monitoring and Recording.

We may monitor and/or record telephone calls in order to improve our services.

Data protection.

We comply with the requirements of all data protection legislation in force in England and Wales from time to time. You have a right to receive a copy of the information We hold about you upon written application. If you would like a copy of it please contact info@kingfisherfunerals.co.uk. We am entitled to charge the current statutory fee for providing you with such information.

Cookies.

Cookies are text files which are saved in the browser on your computer by websites you visit. Cookies can be used to track a user’s navigation through the website and store the information in the user’s browser. Cookies can also be used to store information regarding user preferences, items added to a shopping basket, verify if a user is logged in and other useful functions. This information should make your web site visits more productive. Cookies do not identify users personally but they do identify each user’s computer. Your browser software can be set to accept or block cookies and most browser software is initially set up to accept them. Please consult your browsers Help documentation if you are unsure as to how to change this setting or visit this webpage.

If you would like more information about cookies, www.allaboutcookies.org has further information.

How Kingfisher Independent Funeral Services uses cookies.

Below is a table showing the cookies I use and why I use them:

Cookie Name Purpose
_utma
_utmb
_utmc
_utmv
_utmz
These are Google Analytics cookies. They are used for analytical purposes only. They provide me with data about the number of visits the website gets, which pages are visited and how long is spent on each page. It also helps identify if a user returns to the site. All data is collected anonymously and is aggregated so you can not be personally identified in anyway.
_qca Is what’s called a “performance” cookie. It helps to provide you with a better experience. This cookie specifically relates to the “Share this” buttons you see at the bottom of most of the pages on this website. The cookie only becomes active when a Share button is clicked. If you want to remove this cookie from your browser please follow these instructions.
NID
PREF
These two cookies are set by Google when you visit a webpage with a Google Map on it. On our website this applies to the “Contact Us” page. Google control and set these cookies. If you have any concerns you should read Google’s Cookie Policy before you visit the “Contact Us” page.