Kingfisher Independent Funeral Services Blog

Christmas and New Year 2016/17

During the Christmas holiday period this year, our St Neots and Huntingdon offices will close in the early afternoon of Friday 23rd December and re-open on Wednesday 28th December. On Wednesday 28th, Thursday 29th and Friday 30th December, the offices will be open for reduced hours. Over New Year we will only be closed from early afternoon on Friday 30th December and on Monday 2nd January 2017. Normal hours will resume on Tuesday 3rd January 2017.

We will be providing a telephone service between 8.00am and 8.00pm each day over the holiday period, and should you require our assistance, please just call us on (01480) 471001 or (01480) 412938. One of us will be available to meet you in the office or at your home at a mutually convenient time on any day when the offices are officially closed.

Friday 23rd December 2016 – offices open 9.00am – 2.00pm

Saturday 24th December 2016 – both offices closed

Sunday 25th December 2016 – both offices closed

Monday 26th December 2016 – both offices closed

Tuesday 27th December 2016 – both offices closed

Wednesday 28th December 2016 – both offices open 9.30am – 2.00pm

Thursday 29th December 2016 – both offices open 10.00am – 2.00pm

Friday 30th December 2016 – both offices open 10.00am – 2.00pm

Saturday 31st December 2016 – both offices closed

Sunday 1st January 2017 – both offices closed

Monday 2nd January 2017 – both offices closed

Tuesday 3rd January 2017 – both offices open as usual

Nicola, Scott, Philip and Andrew would like to wish everyone a very peaceful Christmas, and a prosperous and happy 2017.

A New Look for our Ceremony Room

ceremony-room-new-floorPhil has been busy painting our large ceremony room, and we’ve had the parquet floor sanded and re-polished, and what a difference it’s made to the whole area! The floor is stunning – so much so that we’ve decided to leave the dividing partition open all the time so that people can see the whole room.

The area we use to meet families to arrange funerals is pictured, and it means we can show off the ceremony room as soon as people walk in. Clients still tell us that they were unaware of the facility, and being able to see it immediately has really helped people to understand the concept of using our ceremony room rather than the crematorium for a funeral.

A funeral at our St Neots or Huntingdon premises takes away all the pressure of clock-watching and feeling as if you are on a production line. You are free to decorate the room with memorabilia, photos, balloons, flowers, or anything else that helps make the experience more personal.

You can find more details about holding a funeral in our St Neots ceremony room or a funeral in our Huntingdon ceremony room by clicking the links.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

The Fair Funeral Pledge

fair_funerals_pledge_RGBLogo_for_FDS-page-0Kingfisher Independent Funeral Services have recently committed to the enhanced Fair Funerals pledge designed by Quaker Social Action to encourage funeral directors to put their prices online.

We believe this is a fundamental requirement for any business, and we have openly displayed our prices since the first day we opened our doors. We designed and promoted our estimate generator to allow potential clients to see how different options affected the overall cost of a funeral, as well as introducing and advertising fixed-price funerals which allow people to budget without any worry.

Not very long ago, a funeral director was interviewed on Radio 2 and asked how much a funeral cost. His answer was that he wasn’t prepared to discuss “commercially sensitive” material in public. Imagine how the general public would react if supermarkets didn’t display prices! Why are funeral directors any different?

We are also aware of a local funeral director quoting a potential client nearly £4,000 for a fairly basic funeral. The client came to see us and we quoted £2,200. The client then returned to the first funeral director and asked why they were so much more expensive. That funeral director promptly reduced his or her price to £2,000!

This lack of openness makes it difficult for people without much money to shop around and find a funeral within their budget. There are very large differences between what funeral directors charge, but without being able to check prices before speaking to a funeral director, many people don’t realise this and end up spending more than they can afford, which often leads to crippling debts.

We quote the same price to everyone. Because we openly advertise our prices, we have to. We just wouldn’t feel comfortable halving the price we quoted a potential client in order to undercut another funeral director.

We recommend and encourage potential clients to talk to several funeral directors before appointing one. Shopping around is quite acceptable, and the difference in service is sometimes unbelievable.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Kingfisher Funerals win UK Funeral Services of the Year 2016

Certificate 2016 BoSNWe are very proud to have won the title of UK Funeral Services of the Year for the second year running.

The competition is organised by The Best Of – a UK-wide business with franchises in many towns and cities in the country. Winners are chosen based on the number of positive testimonials they receive from clients during the year. The testimonials are verified before being accepted.

We strive to be the best funeral directors in our local area, and in particular in Huntingdon and St Neots. Our independence allows us to stand out amongst local competitors because we are able to encourage our clients to do whatever is right for them when it comes to arranging a funeral. We are not under any pressure to sell expensive or unnecessary items, and we genuinely make sure that each and every one of our clients is treated as an individual.

Kingfisher Independent Funeral Services continues to grow as a business. As more and more local funeral directors are bought by large, faceless, corporate companies, we thrive on being open and honest about our ownership, our services and our costs. We believe that we are the only funeral directors in Cambridgeshire to openly display all of our prices on our website.

We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).We are very proud to have won the title of UK Funeral Services of the Year for the second year running.

 

Dementia Friends Information Session

dementia-friends-logoHelp tackle the stigma and lack of understanding around dementia by becoming a Dementia Friend.

We are hosting our first Dementia Friends Information Session at our Kingfisher premises, 10-10a Princes Street, Huntingdon PE29 3PA on Wednesday 9th March 2016 at 2pm.

This will last about 1 hour, is free of charge, and enables anyone attending to become a Dementia Friend.

Over 1 million people have become Dementia Friends by learning more about dementia and the small ways in which they can help those faced with the challenges of living with dementia.

Please ring us on 01480 412938 if you are interested in joining us, or you can sign up by using the following link:

https://www.dementiafriends.org.uk/WEBSessionDetails?id=a052000000OiRQtAAN#.VsyBP9lFChg

Avoid Delays Before Funerals by Choosing an Independent Funeral Director

Kingfisher - Hunts Post Full Page - Jan-2016 - ARTWORKHere’s our latest full page advert, which appeared in The Hunts Post last week. Click on it to bring it up to full size.

Particularly at this time of year, we often hear about long delays between death and a funeral, and how funeral directors tell their clients that the crematorium is full.

In reality, by being flexible, we can almost always find a way of organising a funeral without a lengthy delay.

Large, corporate funeral directors are often conducting funerals for many different offices, so are restricted by the practicalities of vehicle movements and staff whereabouts. But instead of telling their clients this, they blame it on the crematorium.

Small, independent funeral directors are focussed on providing a service to their clients rather than maximising profits for their shareholders. Because of this, we can usually avoid delays with funerals.

We recommend and encourage potential clients to talk to several funeral directors before appointing one. Shopping around is quite acceptable, and the difference in service is sometimes unbelievable.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Christmas and New Year 2015/16

During the Christmas holiday period this year, our St Neots and Huntingdon offices will close in the early afternoon of Thursday 24th December and re-open on Tuesday 29th December. On Tuesday 29th, Wednesday 30th and Thursday 31st December, the offices will be open for reduced hours. Over New Year we will only be closed from lunchtime on Thursday 31st December 2015 and on Friday 1st January 2016. Normal hours will resume on Monday 4th January 2016.

We will be providing a telephone service between 6.30am and 10.30pm each day, as always, and should you require our assistance, please just call us on (01480) 471001 or (01480) 412938. One of us will be available to meet you in the office or at your home at a mutually convenient time on any day when the office is officially closed.

Thursday 24th December 2015 – both offices open 9.00am – 2.00pm

Friday 25th December 2015 – both offices closed

Monday 28th December 2015 – both offices closed

Tuesday 29th December 2015 – both offices open 10.00am – 2.00pm then by appointment

Wednesday 30th December 2015 – both offices open 10.00am – 2.00pm then by appointment

Thursday 31st December 2015 – both offices open 10.00am – 1.00pm

Friday 1st January 2016 – both offices closed

Nicola, Scott, Philip and Andrew would like to wish everyone a very peaceful Christmas, and a prosperous and happy 2016.

New Advert in The Hunts Post

Kingfisher - Hunts Post Full Page - Dec-9-15 - ARTWORK-2-page-0We had to keep a lid on it until today, but here’s our new advert which takes a full page in The Hunts Post this week. Click on it to bring up a full size version.

Our mission is to inform and educate people about funerals, to try and dispel some of the myths, and to encourage conversation and openness rather than seeing death as a taboo.

So here’s our first offering – “Funerals don’t have to be expensive”. The advert introduces the difference in costs between funeral directors, and invites people requiring the services of a funeral director to speak to several companies before making a decision on who to employ.

It draws readers’ attention to the way we openly advertise all of our prices on our website – and perhaps leads people to question why other funeral directors don’t do this.

And it highlights that by shopping around, a client recently saved over £1500 by shopping around and employing us instead of another local corporate funeral director. They had quoted her over £4,900 – we arranged the same funeral for just over £3,300!

As always, we also advertise a complete funeral which can take place at either of our premises, in St Neots or Huntingdon, at £2,395 with no hidden extras.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Rise in Number of ‘Pauper’ Funerals

PH funeral graphMedia attention continues to focus on the rise in the number of ‘pauper’ funerals (ie those provided by the local council because families cannot afford them).

As prices of funerals soar, so the number of people facing financial difficulty to fund them rises.

As a company, we are committed to keeping the cost of funerals as low as possible. We do this by rejecting the corporate approach of upselling, and by focussing on the emotional benefit of a funeral.

“We don’t tell you what you need, we listen to what you want.”

Look out for our new, full page advert which is due to appear in The Hunts Post this week. It explains that funerals don’t have to be expensive, and encourages people to speak to several funeral directors before making their decision who to appoint.

We recently saved a client over £1500 simply because she shopped around.

Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in Huntingdon and St Neots. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).

Helping Make Huntingdon Dementia-Friendly

VDT KIFD poster version 3In recent months the forecast increase of dementia has been highlighted in the media and recognised as a global health challenge. With a predicted 40% increase in the next 12 years there will be few of us whose lives are not affected directly or indirectly by dementia.

We have offered our premises in Huntingdon on Monday 16th November 2015 to ‘training2care’ to enable them to carry out the Virtual Dementia Tour. This training is the only scientifically proven method of giving people with a healthy brain an experience of what dementia might be like.

The Virtual Dementia Tour is a unique, interactive training experience that is proven to improve communication and care for professionals in the health and care industries, those caring for their loved ones or individuals just wanting to know more about dementia. Meeting someone with dementia can be a daunting experience, because sometimes we do not know how to deal with the situation.

This ‘tour’ will hopefully enable people to identify with and better understand the behaviours and needs of those affected by dementia.  There is a fee of £23.99 for each participant. If you would like more information about the tour or to book a place please call us on (01480) 412938.