This week is National Customer Service Week, run by the Institute of Customer Service, and we are taking the opportunity to join a national campaign to raise awareness of the importance of customer service and the vital role it plays in successful business practice.
Customer service is at the forefront of our business model, and it is proving to be the main reason clients come to us, and recommend us to others.
We frequently receive feedback that nothing is too much trouble, and that our approach of putting the customer before our own business needs is much appreciated.
We are unique amongst funeral directors in St Neots and Huntingdon, because we are totally independent of any other business. That means that we are not under any pressure from distant shareholders to increase profits and meet targets, so we can focus entirely on the way we treat our clients.
National Customer Service Week encourages businesses to look at various aspects of the way they operate, including understanding the customer, dealing with problems and being easy to do business with.
We pride ourselves on being completely open and honest about every aspect of our business. We are unique in publishing our prices online so that clients can do their research before appointing us, and we guarantee not to push any service or product. Our customer service starts the moment anyone makes contact with us, and increasingly, that includes our website.
We already stand out from other funeral directors, through our colourful and relaxed approach to funerals, but we recognise that there is always room for improvement. We believe we already offer the best value and the best all-round customer experience. We now need to work on becoming better than the best!
Kingfisher Independent Funeral Services are proud to be the only locally-owned, fully independent funeral directors in St Neots and Huntingdon. We are recommended locally on The Best of St Neots and nationally by The Natural Death Centre. Visit our Huntingdon website or our St Neots website, telephone us on (St Neots) 01480 471001 or (Huntingdon) 01480 412938, or call in and see us at Gate Lodge, Cemetery Road, St Neots PE19 2BX or 10-10A Princes Street, Huntingdon PE29 3PA (opposite the registrar).